Refund and Cancel Policy

 

Refund & Cancellation Policy

At Meethi Nani (a brand under Seventhmay Foods LLP), we strive to deliver the freshest traditional treats to your doorstep. Because our products are perishable and made to order, we adhere to the following policy:

1. No Cancellations

Once an order is placed and confirmed through our system, it cannot be cancelled. We begin preparing and packing your order almost immediately to ensure freshness, which prevents us from halting the process once it has begun.

2. Refund Eligibility

Refunds or replacements are only processed in the event of a defective or damaged product.

  • Defects include: Contamination, expired items upon delivery, or significant packaging damage that compromises the food safety.

  • Exclusions: We do not offer refunds for change of mind, personal taste preferences, or incorrect shipping addresses provided by the customer.

3. Reporting a Defect

To be eligible for a refund or replacement for a defective item, you must:

  1. Contact us within 24 hours of receiving your order.

  2. Provide your Order Number and clear photographic/video evidence of the defect or damage.

  3. Send these details to our support email: [Insert Email Address] or WhatsApp us at [Insert Phone Number].

4. Processing Your Request

Once we verify the defect, we will notify you of the approval or rejection of your refund.

  • Approved Refunds: The amount will be credited back to your original payment method within 5–7 business days.

  • Replacements: If you prefer, we can ship a fresh replacement of the same item at no additional cost to you.